We craft your software to fit.
Detail is critical in grievance and arbitration work. Every CBA has it's own forms, procedures, deadlines and exceptions.
Likewise, each Grievance Manager is a unique, specially designed application, owned by the client.
We're not limited to pre-conceived configuration concepts.
We begin by reviewing your documents and contract, then move on to a few short phone
consultations with your Grievance Director or staff. Soon you'll see the plan for your ideal grievance
software take shape in a formal proposal document.
This proven method gives you the most efficient software fit possible, and lets you economize on staff time,
reduce information errors, and greatly improve the efficiency of the grievance process.
Leverage the Internet for complete mobility and flexibility for your reps and staff.
As a pure internet application, Grievance Manager can be used from any internet-connected device, and
works great on tablets and has smart-phone features.
Access to your grievances is protected by SSL encryption, and is restricted to users with valid logins and role permissions.
Each app has a custom permissions system, with levels and areas defined in the planning process.
Passwords are encrypted with a multi-algorithm one-way hash.
All grievance edits are stamped with the user and time, and history is kept.
Open Issues, pending grievances at a glance:
This is a table showing active, unresolved grievances in rows, having 6 to 8 sortable columns for quick status at a glance.
It features a combined intuitive search field, like a search engine, for grievant names,
member IDs, case numbers, or whatever is key for your staff quickly finding cases. Secondary
drop-downs may be included to filter by other criteria. Open Issues is often filtered according
to user permissions or jurisdication area.
Advanced Search, super-flexible report generator:
The power of this feature is combined criteria selection. This allows users to enter multiple
criteria (up to 20 partial field matches), including date ranges for each important date.
Users select what fields to display and run a printable report, with on-screen links to view any
Approaching Deadlines for pending actions:
Most grievance procedures have contractual timelines for every step and contingency of the process, and
these become practical deadlines for both union appeals and management responses. For reps and staff handling
large caseloads, it can be a challenge to keep track.
Grievance Manager is built to anticipate deadlines and send alerts by email or SMS TXT
message. Each day the software checks all open grievances for pending actions and sends alerts
when these are imminent--a day or two out.
Immediate Alerts to concerned parties:
Grievance Managers usually include automatic email alerts for new appeal dates or recorded
If your Reps carry a laptop, mobile tablet, or even a smart-phone, they'll have all their case documents
in their pocket. Grievance Manager includes secure document storage that allows for upload or retrieval from any internet connected computer.
Descriptions and key words are typically included with the upload, so that documents can be indexed and searchable.
PDF format is recommended, and now smart phones can display these. MS Word docs work very well too.
Any type of file may be included, including audio and video files, though these larger files may require
additional server support.
Unions using Grievance Manager software.
UWUA Local 223
included employer, Detroit Edison
IAM Lodge 2003
Maryland State Employees, state-wide units
CSEA SEIU Local 2001
Connecticut State Employees, state-wide units
CWA District 2-13 and Locals
CWA Local 1039
CWA Local 1180
Integrated with Windows Server membership databases
CWA Local 1101
CWA Local 1109
CWA Local 4009
Waterbury Teachers Assoc
UPTE CWA Local 9119
University of California, system-wide
ILWU Local 63
Longshoremen, Port of Los Angeles, San Pedro
Vermont State Employees Assoc.
Electrical Workers, Chicago
Ambulance and Paramedics, British Columbia
Integrated with Concrete5 CMS for membership
Assoc. of Postal Officials of Canada
PSC - CUNY / AFT 2334
Professional Staff Congress, City University of New York
Teamsters Local 120
Region Local with over 300 contracts, varying procedures and timelines
California Association of Psychiatric Techicians
After consideration of half a dozen different electronic grievance systems, we selected Union Built PC in early 2012. They worked hand in hand with us to build a custom software application, which was custom-made to our specifications. They were even able to integrate the application with our existing web site and membership database. Once completed, they have remained available to support any issues we encountered through the testing and implementation phases...
Our online grievance manager application has now been live for several months. Everyone from our staff to our members are impressed with the improvement of our grievance file organization and workflow. Union Built PC solved our grievance woes, on budget and on time. We highly recommend them to any union needing a truly custom-made grievance application.
Provincial Recording Secretary
Ambulance Paramedics of BC — CUPE Local 873
“Our members who spearheaded this project work as data processing professionals for the State of Connecticut. They had very high expectations for functionality and usability...[Union Built] delivered us a system that fully meets our expectations.”
Mike Nortz, Director of Administration, CSEA SEIU Local 2001, Connecticut
“We've gone totally paperless with our grievances, all the way through arbitration, and at half the cost of other grievance packages out there. The ease of use has made our stewards and officers very happy. When combined with Union Built PC's server to make sure our firewalls are up and our backups are automatically taken care of, we've got the best thing on the market today.”
Rich Mata, Vice President, UWUA Local 223, Dearborn, MI
AFSCME - Maryland State Employees
SEIU - Connecticut State Employees Assoc.
IAM - Local 2339N, Newark, NJ
APWU - Local 89, Philadelphia, PA
CWA - Local 1101, New York, NY
CWA - Local 4009, Southfield, MI
UWUA - Local 223, Dearborn, MI
CWA - Local 1180, New York, NY
CWA - District 1, New York, NY
Waterbury Teachers Assoc, Waterbury, CT
Contact us. We'll be happy to review your grievance process with you.
$80 per month for 10 users (minumum) – includes 1GB of data storage (typically 2000 - 5000 documents)
+ $5/user/mo over 10 users
+ $45/GB/mo for each GB over 1GB
To save on storage, we can off-load older documents to a USB drive on request for $50 + USB cost (client may provide).
Client-provided server. Clients may run Grievance Manager on servers they provide and maintain. Servers must meet hosting requirements for our applications..
Cost of Software:
Discovery, prototyping and plan writing: An initial payment of $1500 is required.
NOTE: Some projects require longer planning phases, billed in 10 hour increments @ $150/hr. The goal is a comprehensive Software Plan for your Grievance Manager.
Remaining balance from Discovery and Planning is applied to the development phase.
Cost for completed software is fixed and written into the Plan. In most cases total cost is between $20,000 and $50,000.
Applications are built on the latest L.A.M.P. technology
(Linux, Apache, MySQL, PHP) for Linux servers.
Our Development Team:
Applications Coordinator and Quality Assurance Specialist
Development Manager and Principal Software Engineer