We craft your software to fit. Detail is critical in grievance and arbitration work. Every CBA has it's own forms, procedures, deadlines and exceptions. Likewise, each Grievance Manager is a unique, specially designed application, owned by the client. All code is open source. We're not limited to pre-conceived configuration concepts.

We begin by reviewing your documents and contract, then move on to a few short phone consultations with your Grievance Director or staff. Soon you'll see the plan for your ideal grievance software take shape in a formal proposal document. This proven method gives you the most efficient software fit possible, and lets you economize on staff time, reduce information errors, and greatly improve the efficiency of the grievance process.

Click here to see new features available for 2013!

Leverage the Internet for complete mobility and flexibility for your reps and staff. As a pure internet application, Grievance Manager can be used from any internet-connected device, and works great on tablets and has smart-phone features.

Access to your grievances is protected by SSL encryption, and is restricted to users with valid logins and role permissions. Each app has a custom permissions system, with levels and areas defined in the planning process. Passwords are encrypted with a multi-algorithm one-way hash.

All grievance edits are stamped with the user and time, and history is kept.

Open Issues, pending grievances at a glance: This is a table showing active, unresolved grievances in rows, having 6 to 8 sortable columns for quick status at a glance. It features a combined intuitive search field, like a search engine, for grievant names, member IDs, case numbers, or whatever is key for your staff quickly finding cases. Secondary drop-downs may be included to filter by other criteria. Open Issues is often filtered according to user permissions or jurisdication area.

Advanced Search, super-flexible report generator: The power of this feature is combined criteria selection. This allows users to enter multiple criteria (up to 20 partial field matches), including date ranges for each important date. Users select what fields to display and run a printable report, with on-screen links to view any grievance detail.

Approaching Deadlines for pending actions: Most grievance procedures have contractual timelines for every step and contingency of the process, and these become practical deadlines for both union appeals and management responses. For reps and staff handling large caseloads, it can be a challenge to keep track. Grievance Manager is built to anticipate deadlines and send notifications by email or SMS TXT message. Each day the software checks all open grievances for pending actions and sends notifications when these are imminent--a day or two out.

Immediate Notifications to concerned parties: Grievance Managers usually include automatic email notifications for new appeal dates or recorded resolutions.

If your Reps carry a laptop, mobile tablet, or even a smart-phone, they'll have all their case documents in their pocket. Grievance Manager includes secure document storage that allows for upload or retrieval from any internet connected computer. Descriptions and key words are typically included with the upload, so that documents can be indexed and searchable. PDF format is recommended, and now smart phones can display these. MS Word docs work very well too.

Any type of file may be included, including audio and video files, though these larger files may require additional server support.