We craft your software to fit.
Detail is critical in grievance and arbitration work. Every CBA has it's own forms, procedures, deadlines and exceptions.
Likewise, each Grievance Manager is a unique, specially designed application, owned by the client.
We're not limited to pre-conceived configuration concepts.
We begin by reviewing your documents and contract, then move on to a few short phone
consultations with your Grievance Director or staff. Soon you'll see the plan for your ideal grievance
software take shape in a formal proposal document.
This proven method gives you the most efficient software fit possible, and lets you economize on staff time,
reduce information errors, and greatly improve the efficiency of the grievance process.
Leverage the Internet for complete mobility and flexibility for your reps and staff.
As a pure internet application, Grievance Manager can be used from any internet-connected device, and
works great on tablets.
Grievance Manager is carefully secured. Access to your data is password protected with both SSL encryption
and a multi-algorithm one-way hash for permission-based access.
Each app has a custom permissions system, with levels and areas defined in the planning process.
All grievance edits are stamped with the user and time, and history is kept.
Open Issues, pending grievances at a glance:
This is a table showing active, unresolved grievances in rows, having 6 to 8 sortable columns for quick status at a glance.
It features a combined intuitive search field, like a search engine, for grievant names,
member IDs, case numbers, or whatever is key for your staff quickly finding cases. Secondary
drop-downs may be included to filter by other criteria. Open Issues is often filtered according
to user permissions or jurisdication area.
Advanced Search, super-flexible list report generator:
This allows you to match criteria against up to 50 fields, including date ranges for all dates.
The list report may printed or exported to CSV, and matches on-screen are linked to their case detail screens and documents.
Multi-factor reporting tools for criteria grouping and cross-factor comparisons:
This lets you to find case counts grouped by any combination of several critical critera you choose, and
recognize patterns in your filings and resolutions. It's especially helpful for finding relative correlations between factors,
for example, a certain contract violation having a high occurrance at a specific location, or in a certain job title, or a certain shift,
or all of the above. You can look at data over any period needed, or for the life of the database.
This powerful tool lets you see patterns over time, big picture or small.
Approaching Deadlines for pending actions:
Most grievance procedures have contractual timelines for every step and contingency of the process, and
these become practical deadlines for both union appeals and management responses. For reps and staff handling
large caseloads, it can be a challenge to keep track.
Grievance Manager is built to anticipate deadlines and send alerts by email or SMS TXT
message. Each day the software checks all open grievances for pending actions and sends alerts
when these are imminent--a day or two out.
Immediate Alerts to concerned parties:
Grievance Managers usually include automatic email alerts for new appeal dates or recorded
If your Reps carry a laptop, mobile tablet, or even a smart-phone, they'll have all their case documents
in their pocket. Grievance Manager includes secure document storage that allows for upload or retrieval from any internet connected computer.
Descriptions and key words are typically included with the upload, so that documents can be indexed and searchable.
PDF format is recommended, and now smart phones can display these. MS Word docs work very well too.
Any type of file may be included, including audio and video files, though these larger files may require
additional server support.
Integrated with Windows Server membership databases
CWA Local 1101
CWA Local 1109
CWA Local 4009
Waterbury Teachers Assoc
UPTE CWA Local 9119
University of California, system-wide
ILWU Local 63
Longshoremen, Port of Los Angeles, San Pedro
Vermont State Employees Assoc.
Electrical Workers, Chicago
Ambulance and Paramedics, British Columbia
Integrated with Concrete5 CMS for membership
Assoc. of Postal Officials of Canada
PSC - CUNY / AFT 2334
Professional Staff Congress, City University of New York
Teamsters Local 120
Region Local with over 300 contracts, varying procedures and timelines
California Association of Psychiatric Techicians
What unions say about us:
Union Built PC's Grievance Manager is changing the way we do business in District 3 and enabling us to better serve our members.
I can't express how wonderful their staff has been in designing a program that is custom built for the specific needs of our District.
Assistant to the Vice President
Communications Workers of America District 3
After consideration of half a dozen different electronic grievance systems, we selected Union Built PC in early 2012. They worked hand in hand with us to build a custom software application, which was custom-made to our specifications. They were even able to integrate the application with our existing web site and membership database. Once completed, they have remained available to support any issues we encountered through the testing and implementation phases...
Our online grievance manager application has now been live for several months. Everyone from our staff to our members are impressed with the improvement of our grievance file organization and workflow. Union Built PC solved our grievance woes, on budget and on time. We highly recommend them to any union needing a truly custom-made grievance application.
Provincial Recording Secretary
Ambulance Paramedics of BC — CUPE Local 873
“Our members who spearheaded this project work as data processing professionals for the State of Connecticut. They had very high expectations for functionality and usability...[Union Built] delivered us a system that fully meets our expectations.”
Mike Nortz, Director of Administration, CSEA SEIU Local 2001, Connecticut
Contact us. We'll be happy to review your grievance process with you.
$80 per month for 10 users (minimum) - includes 1GB of data storage (typically 2000 - 5000 documents)
+ $5/user/mo over 10 users
+ $5/GB/mo for each GB over 1GB
To save on storage, we can off-load older documents to a USB drive on request for $50 + USB cost (client may provide).
Client-provided server. Clients may run Grievance Manager on servers they provide and maintain. Servers must meet hosting requirements for our applications..
Cost of Software:
Discovery and plan writing: $800-$1500, depending on expected complexity, and whether prototyping is required.
We schedule a 5-day (M-F) period for discovery with you for a time when your
staff can produce all necessary documents and procedures, and consult with us daily by phone and/or email.
By the next week we will deliver a written proposal with costs. If this period is not sufficient to complete planning,
the proposal will indicate that and more time will be scheduled.
The goal is a comprehensive Software Plan for your Grievance Manager.
Cost for completed software is fixed and written into the Plan. In most cases total cost is between $20,000 and $50,000.
Applications are built on the latest L.A.M.P. technology
(Linux, Apache, MySQL, PHP) for Linux servers.
Our Development Team:
Applications Coordinator and Quality Assurance Specialist
Development Manager and Principal Software Engineer